Angelique Aragon

About Angelique Aragon

Senior Technical Program Manager | Certified Scrum Master | Operational Excellence LeaderWith 20+ years of experience in technical program management and operations, I bring a deep expertise in leading cross-functional programs, optimizing processes, and delivering enterprise-scale initiatives. I currently serve as a Senior Technical Program Manager at Charter Communications, where I lead the Video Operations Intake process and drive high-impact engineering programs that support strategic goals across multiple business units.As an Atlassian-Jira/Chalk administrator and agile program leader, I manage intake workflows for seven operational organizations, aligning project prioritization, approvals, and execution with senior leadership. I oversee the end-to-end lifecycle of critical programs—from intake and planning to metrics analysis, vendor engagement, procurement, and delivery—ensuring alignment with KPIs, ROI, and organizational success.I’m passionate about team development, process automation, and mentoring future leaders. I’ve helped transition analytics teams into high-performing project managers, launched dashboards that drive data-informed decisions, and built systems that scale across hundreds of users and projects. My approach blends strategy, structure, and a bit of fun to build sustainable results.Let’s connect if you’re looking to collaborate, share ideas, or explore opportunities in program management, agile transformation, or operational strategy.

Experience

1. Senior Technical Program Manager & Video Operations Intake

   Charter Communications

   Jun 2021 — Present · Greenwood Village, CO, US

   In this job role,I’ve had a privilege of ensuring smooth execution of operations for Video operations intake process. Here, I provide the excellent services while serving as Atlassian-Jira/chalk administrator for Video operations verticals and senior program manager on SVP/VP assigned programs. I monitor seven distinct operational organizations overseeing project/daily intakes, skill coordination, assessing impact, and securing approvals from Vice Presidents/Senior Vice Presidents. Moreover, I manage activities, covering reporting creation, metrics review/algorithms analysis ROI, project point of view, procurement, vendor management, budget, and program WBS to execution.My key contributions included:• Met organizational goals by determining and prioritizing opportunities in close coordination with senior leadership.• Maintained open line of communications by defining intake metrics dashboards and agendas in executive meetings.• Ensured operational efficiency by building technical requirements for Jira templates, workflows, and automation while troubleshooting bugs or issues for Video operations.• Guaranteed project integration and adapted project scope, timelines, and budgets in alignment with evolving needs of business.• Improved work quality by developing project plans/team assignments, overseeing work efforts, reviewing integrated project plans, executing quality reviews, and escalating resource requirements.• Trained teams in deployment of best practices, project management tools, and process improvements.