Angeline Cullen

About Angeline Cullen

I am a luxury retail leader with 20+ years of experience managing high‑volume boutiques, driving multimillion‑dollar sales, and shaping high‑performance cultures across the world’s most iconic maisons. My career has been built on elevating client experience, developing strong teams, and creating the kind of high‑touch, high‑impact moments that deepen loyalty and drive long‑term business growth.I specialize in boutique operations, client development, and VIP relationship management, with a proven ability to lead large, diverse teams through clarity, coaching, and brand‑aligned excellence. Whether managing a $100M flagship or building a client development strategy from the ground up, I bring a balance of operational precision, emotional intelligence, and strategic vision.My approach is rooted in three pillars:• People: developing talent, inspiring teams, and building cultures where excellence feels natural• Clients: cultivating meaningful relationships and delivering elevated, memorable experiences• Business: analyzing KPIs, identifying opportunities, and executing strategies that drive resultsI’ve had the privilege of leading teams at Chanel, Loro Piana, Burberry, Fendi, Bottega Veneta, Roberto Cavalli, Mark Cross, and now LuisaViaRoma — consistently delivering strong performance, exceptional service standards, and innovative client engagement.I thrive in environments where luxury, strategy, and human connection intersect. My goal is to continue leading teams, elevating client experience, and shaping the future of luxury retail through thoughtful leadership and a deep commitment to excellence.

Experience

1. Director of Client Experience

   Luisaviaroma

   Apr 2024 — Present · New York, NY, US

Education

• New York University

  Bachelor of Arts (B.A.), International Relations and Affairs

  2002 — 2006

• SDA Bocconi

  Master's degree, Executive Master in Luxury Management