Angelina Watkins
Servicenow Technical Lead @United Talent Agency
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WORK HISTORY
Servicenow Technical Lead @United Talent Agency
Los Angeles, CA, US
Led the ownership and management of the ServiceNow platform at United Talent Agency, enhancing operational efficiency. • Developed a comprehensive roadmap aligning ServiceNow with organizational goals, improving user experience. • Owned the enterprise change-management framework and governance of platform policies, ensuring compliance and security. • Designed end-to-end identity lifecycle flows, reducing manual provisioning labor by 50% and access-related incidents by 40%.
EDUCATION
Year Up United
24 college credits towards Computer Science Degree, Information Technology
DeVry University
Bachelor of Applied Science - BASc, Computer Engineering
ABOUT ANGELINA WATKINS
I’m a certified Senior Product Manager and Enterprise Platform Owner with over 7 years of experience leading digital transformation across creative, corporate, and tech-driven environments.At the core, I’m someone who knows how to connect the dots. Between people, processes, and platforms. Whether it’s ServiceNow, Workato, Salesforce, or something brand new, I build systems that actually make sense for how teams work, not just how the tech was designed. My sweet spot is owning the roadmap, aligning platforms with business goals, and making sure every rollout drives real impact; measurable, scalable, and human-centered.I’ve led platform strategy and automation projects for companies like NBCUniversal, Macmillan Publishing, and UTA guiding teams through complex transitions, simplifying workflows, and bringing structure to chaos. I move between high-level vision and in-the-weeds execution with ease. Agile isn’t just a framework for me. it’s a mindset. And I care deeply about creating solutions that are both functional and thoughtful.What makes me different? I bring clarity where there’s confusion, direction where there’s noise, and a steady hand where stakes are high. I’m not just here to push projects through, I’m here to transform how work gets done.Let’s connect if you\'re looking for someone who blends sharp strategy with soul, and knows how to turn complex systems into clean, powerful outcomes.
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