Angelina D.
IT Support Analyst @Maple
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WORK HISTORY
IT Support Analyst @Maple
Over 2+ years of experience in IT support, assisting both remote and in-person employees, customers, and end-users.• Hands-on expertise with Apple (macOS, iPadOS, iOS), Microsoft Windows devices, including MDM tools such as Kandji, Jamf, or similar.• Administration and troubleshooting of collaboration and productivity platforms including Google Workspace, Zoom, Slack, Okta, and 1Password.• Skilled in support ticketing systems such as Jira Service Management, ServiceNow, and Freshservice to track and resolve technical issues efficiently.• Proactive, solutions-oriented approach—identifying gaps, suggesting improvements, and driving root-cause solutions.
EDUCATION
International Baccalaureate
Certificate Program
OCAD University
Bachelor of Design
Erindale Secondary School
High School Diploma
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