Angelina J.

About Angelina J.

Experienced HR Leader | Empowering Organizational Success through People…

Experience

1. Senior Manager Team- Global Talent Management and Learning & Development Operations

   Gallagher

   Aug 2023 — Present · Bangalore Urban, IN

   Lead HR Shared Services operations supporting Learning & Development, Talent Management, Performance Management and Employee Engagement across the Americas, EMEA, and APAC regions.Manage a high-performing team, including analysts and senior analysts; act as a strategic partner to global HR and talent teams.Drive the execution of HR projects, including talent reviews, performance cycles, and global compliance programmes.Designed enterprise-wide L&D programmes and managed LMS operations (CSOD and Broker Assess), ensuring global content delivery and reporting.Expertise in Qualtrics for designing, managing, and analysing employee surveys; building executive dashboards with actionable insights.Streamlined processes by deploying macros and driving automation, reducing AHT, and improving service delivery.Mentored a diverse team of process analysts and senior process analysts, promoting knowledge sharing, and career growth.Partnered with stakeholders across regions to align talent strategies with business goals.Expertise in Global performance management framework and processes.Driven various projects, kaizen initiatives and processes transitions strengthening offshore experienceKey Achievements:Implemented strategic process initiatives for developing team skills and capabilities.Developed performance dashboards and KPIs that improved visibility into programme ROI.Successfully transitioned multiple global TM and L&D processes during global realignments, supporting knowledge transfer, and SOP creation.Software/Tools: Cornerstone On Demand (CSOD), Broker Assess, Qualtrics, Oracle ERP, ServiceNow (SNOW), Power BI, MS Office Suite, MS Project, and Jira.

Education

• Manipal Institute of Management, MAHE, Manipal

  Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General

  2008 — 2010

Skills

• Talent Management
• New Hire Orientations
• Welfare
• Team Management
• Screening
• Mis
• Employee Engagement
• Benefits Negotiation
• Talent Acquisition
• Onboarding
• Hris
• HR Policies
• Recruitments
• HR Consulting
• Human Resources
• Vendor Management
• Training & Development and Employee Engagement
• Personnel Management
• Performance Appraisal
• Employee Relations
• Performance Management
• Recruiting
• Market Research
• Soft Skills
• Sourcing
• Training
• Job Descriptions
• Training & Development
• Team Building