Angelikah Freeman
Customer Success Agent @Antidote Health
Signup · Get unlimited contacts
WORK HISTORY
Customer Success Agent @Antidote Health
NY, US
Member Education: Explaining benefits, provider networks, referral processes, authorization procedures, and how to use the plan.Issue Resolution: Addressing member concerns about eligibility, claims, billing, and access to services.Administrative Support: Fulfilling requests for ID cards, helping members select Primary Care Physicians (PCPs), and updating member information.Call Management: Handling inbound calls and routing complex issues to specialized teams while documenting all interactions accurately.Advocacy & Referrals: Connecting members to community resources or internal departments as needed, acting as their advocate with providers and agencies.Policy Knowledge: Staying updated on various plan details, regulations, and company policies (like HIPAA).
EDUCATION
University of Phoenix
Bachelor of Business Administration - BBA, Human Resources Management and Services
Florida International University
Business Administration, Management and Operations
SKILLS
ABOUT ANGELIKAH FREEMAN
Customer Service Professional, Data Entry Specialist
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.