Angelica Clements
Relationship Manager | Strategic Thinker | Growth-Minded Professional
- Role
- Account Executive at UPS
- Location
- Syracuse, NY, US
- LinkedIn followers
- 500 followers
About Angelica Clements
Customer Success & Sales Specialist with a strong track record in onboarding…
Experience
Account Executive
Aug 2025 — Present · Syracuse, NY, US
Manage a portfolio of SMB clients, building long-term relationships and ensuring satisfaction through proactive account support and tailored logistics solutions-Serve as a trusted advisor to customers, identifying operational challenges and aligning UPS services to improve efficiency, reduce costs, and drive business outcomes-Collaborate with cross-functional teams—including Customer Solutions, Operations, and Billing—to resolve service issues and deliver a seamless customer experience-Monitor shipping trends and customer behavior to identify upsell opportunities and mitigate churn, contributing to consistent revenue growth and retention-Lead client onboarding and training initiatives, ensuring successful adoption of UPS tools and services while promoting self-service capabilities-Escalate and resolve service disruptions such as delivery errors or billing discrepancies, coordinating investigations and advocating for customer needs-Maintain accurate records of customer interactions and account activity using CRM platforms to support data-driven decision-making and performance tracking-Partner with Customer Success Managers and Sales leadership to transition high-potential accounts into long-term strategic relationships.
Education
Le Moyne College
Bachelor of Arts - BA
2016 — 2019
Le Moyne College
Master of Science - MS
2019 — 2021
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