Angelica Manhaes
Technical Support Analyst @Fispan
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WORK HISTORY
Technical Support Analyst @Fispan
Vancouver, BC, CA
Listen and understand the customer\'s needs to ensure the system is meeting their needs so they can do their jobs more efficiently.• Respond to inbound tickets, and failed transaction from our End Users• Provide Technical Support for banks contacts including inquiries on payment errors and general plugin use• Support with the installation process, Training and Client Onboarding for new End-users• Perform connectivity and configuration back-end testing• Establish documentation for onboarding support and training • Assisting in building customer support process, supporting training material and articles• Helping to provide support on issues and requests in a timely manner
EDUCATION
Universidade Veiga de Almeida
Master of Business Administration - MBA
Universidade Estácio de Sá
Bachelor of Arts - BA
IFF - Instituto Federal Fluminense
Information Technology
University Canada West
Master of Business Administration - MBA
ABOUT ANGELICA MANHAES
Customer Service / Support Specialist • Information Technology Professional with…
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