Angelica Morales
Care Manager @Empathy
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WORK HISTORY
Care Manager @Empathy
New York, NY, US
Manage relationships with 200+ users, guiding them through onboarding and product adoption to maximize engagement with platform tools and resources-Provide proactive support to address user pain points, driving satisfaction and reducing churn risk-Collaborate cross-functionally with the Product team to relay client feedback, influencing feature enhancements that improve user experience-Track client interactions and progress using CRM tools to ensure timely follow-ups and achieve user success milestones-Deliver personalized recommendations that align client needs with platform solutions, increasing engagement and retention.
EDUCATION
Rutgers Business School
UX/UI Design Bootcamp, UX design
Rutgers University–New Brunswick
Bachelor's degree, Psychology
ABOUT ANGELICA MORALES
With a background in client-facing roles, tech, nonprofit work, and user experience…
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