Angelica Leon
Care Navigator @Upward Health
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WORK HISTORY
Care Navigator @Upward Health
As a Care Navigator, I honed expertise in change management and organizational agility, ensuring compliance with quality assurance standards and processes. My proven ability to develop cross-market training programs and cultivate strong stakeholder relationships has been integral to driving quality assurance and process improvement. These skills provide a robust foundation for my transition into Change Management, where I can apply them to drive impactful, large-scale organizational change.Leveraged expertise in learning strategies, process improvement, operations, and methodology to train and guide a team of 30+ in healthcare systems and program coordination, driving efficiency and enhanced performance. Develop and execute change management strategies to enhance patient care delivery, streamlining healthcare system processes and optimizing program coordination for 30+ healthcare professionals. Conduct impact analysis and system readiness for new technology rollouts, driving organization-wide adoption of healthcare CRM platforms and digital transformation strategies to improve operational efficiency by 25% Lead digital adoption initiatives by integrating CRM and patient management systems, enhancing workflow automation and reducing care coordination delays by 30% through seamless technology-driven solutions. Lead process improvement initiatives using Lean Six Sigma methodologies and Excel-based analytics, driving 20% improvement in stakeholder engagement and organizational alignment. Develop targeted communication plans to promote awareness, adoption, and engagement in system-wide healthcare initiatives, ensuring seamless integration of new operational processes. Optimize change readiness and employee adoption by executing structured transition plans, ensuring a smooth integration of new healthcare methodologies and enhancing the patient experience.
EDUCATION
North Cobb High School
High School Diploma
Art institute of atlanta
Interior Design
ABOUT ANGELICA LEON
Change Manager and Business Transformation Manager with 10+ years of expertise in leading…
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