Angelica Z.

Payment Operations Team Lead @Peoples Group

Mississauga, ON, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Mar 2025 — Present

Payment Operations Team Lead @Peoples Group

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SKILLS

Performance ManagementTeam ManagementQuality ControlEditorialEmployee RelationsTeam LeadershipProofreadingBooksProcess ImprovementTraining & DevelopmentOnline PublishingEmployee EngagementContent ManagementQuality ManagementLeadershipAdvertisingCompliance MonitoringTrainingQuality ImprovementTechnical WritingContent DevelopmentMicrosoft OfficeBusiness Process Outsourcing (Bpo)StrategyPublishingCompliance AuditTalent ManagementLean Six SigmaBusiness AnalysisProject PlanningBusiness Process ImprovementSharepoint NintexEbooksManagementChange ManagementInternal AuditProject ManagementQuality AssuranceCopy EditingCustomer Service

ABOUT ANGELICA Z.

Seasoned Operations Leader | Process Optimization | Quality Management Dynamic professional with 15+ years of experience in operations management, vendor partnerships, process improvement, and performance optimization. Proven success in managing large-scale outsourcing operations, ensuring SLA compliance, and driving customer experience enhancement through data-driven strategies. Skilled in financial management, risk mitigation, and leading cross-functional teams to deliver operational excellence. Adept at leveraging Lean Six Sigma methodologies to optimize processes, reduce costs, and enhance organizational efficiency.

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