Angelia Walton
Systems and Process Analyst @Instacart
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WORK HISTORY
Systems and Process Analyst @Instacart
US
Manage the onboarding and offboarding process of personnel into various systems Maintain the structure, performance, and user permissions of various tools and telephony systems Manage changes in employee information via systems of record Manage agent attendance tracking and associated processes(Workday, Verint, UJET) Manage requests to reset account passwords and troubleshoot system access levels Support, in partnership with others, schedule realignment activities in the Verint Workforce Management system Manage, in accordance with policies and documented procedures, time off approvals Analyze and report historical data and trends Develop and improve processes and procedures
EDUCATION
Strayer University
Master of Business Administration (M.B.A.), Project Management
Georgia Institute of Technology
Bachelor’s Degree, Industrial Engineering
ABOUT ANGELIA WALTON
With over six years of experience as an Analyst, I have developed and applied my core competencies in process improvement, analytical skills, and project management across various industries, such as food service, logistics, and retail. I am passionate about enhancing the systems and processes that support the delivery of high-quality products and services to customers.Currently, I work as a Systems and Process Analyst at Instacart, a leading online grocery platform that connects customers with shoppers and retailers. In this role, I communicate effectively and efficiently with service delivery teams, coordinate and schedule monthly audit reviews, and compile, distribute, and analyze monthly performance reports. I also use my skills and expertise to determine optimal work schedules, conduct short and long range staffing and volume analysis, and optimize the use of department technology and workforce management techniques. Additionally, I apply my MBA knowledge in project management and process improvement to contribute to the improvement of Instacart\'s efficiency and effectiveness. I enjoy working with a diverse and collaborative team that shares my vision of delivering exceptional customer service and satisfaction.
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