Angelia Green-Woodall

Sr Manager Client Performance @Asurion

Nashville, TN, US

I am accountable for leading and executing a suite of projects to improve corporate compliance standards, enhance the customer experience, optimize revenue generation, and ensure value realization of each customer’s Asurion investment.I routinely develop improved performance standards, SOPs, and best practice guidelines for PSS and Protection clients as well as developing key strategies to enhance organizational competitiveness, improve compliance standards, and position the company optimally vis-à-vis the competition.Among my duties, I am responsible for implementing incremental improvements to products, services, applications, infrastructure, processes, and policies on an ongoing basis.I also develop and implement contractual controls, support legal teams with contract management processes, and serve as main point of contact for clients; developing customized account plans, growth strategies, and client proposals while maintaining a high standard of customer service.Among my accomplishments, I have: Developed a comprehensive and scalable compliance action plan after a full review of existing systems, policies, and SOPs; maintaining 100% audit readiness and contract compliance. Communicated the value of customer service and compliance to the executive leadership team; explaining complex policies and getting full stakeholder buy-in for implementation. Developed and oversaw internal/external audits to proactively identify, manage, and mitigate risk. Facilitated customer satisfaction ratings of 85%, the highest in the company’s history. Reduced audit failures; going from a 48% failure rate down to just 3%.

Kennedy Western University

Coursework in Bachelor of Science in Business Administration