Angel Evangeline Pointer
Project Management | Data Analyst | Implementation & Training| Customer Service & Process Improvement|
- Role
- Director of Customer Service at South Carolina State University
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Angel Evangeline Pointer
Highly organized analytical supply chain professional with superior goal setting, decision-making, and problem-solving skills in business management and project planning. Solid reputation for aiding in cross-functional relationships providing a positive impact on both internal and external customers driving high productivity. Strong change management skills in various industries. Supports leadership in performing trend analysis, information gathering, and performance feedback. Able to execute strategic initiatives in a methodical approach. Seeking to utilize my proven abilities in identifying opportunities, developing resolutions, collaborating across multiple teams, and implementing effective processes. Open to networking, idea sharing, and connecting between industries! Let\'s Chat! e••••••••@gmail.com
Experience
Director of Customer Service
South Carolina State University
May 2025 — Present · Orangeburg, SC, US
The Director of Customer Service at South Carolina State University leads the university-wide effort to improve and maintain high-quality service experiences for students, alumni, parents, faculty, staff, and community stakeholders. This role is responsible for managing the intake and resolution of inquiries, concerns, and feedback across departments, ensuring that all interactions are handled with professionalism, empathy, and efficiency.The Director works collaboratively with campus offices to-Identify and address recurring service gaps or communication issues-Streamline customer-facing processes-Support training and service standards across departments-Monitor trends in inquiries and develop proactive solutions-Serve as a central resource and advocate for customer satisfactionIn alignment with SCSU’s mission and values, the Director of Customer Service is committed to fostering a culture of accountability, responsiveness, and care throughout the campus community.
Education
Strayer University
Master of Business Administration - MBA, Business Administration and Management, General
South Carolina State University
Bachelor of Science (BS), Mathematics Minor-Computer Science Cum Laude
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