Ángel Efrain L.

About Ángel Efrain L.

As an IT professional, I bring over five years of experience enhancing cybersecurity frameworks and delivering IT solutions. Collaborating with cross-functional teams, I contribute to strengthening cybersecurity protocols, crafting policies with Microsoft Defender, and auditing for threat detection and mitigation. My work supports the organization\'s ISO 27001 certification efforts by assisting in policy development, conducting risk assessments, and facilitating internal audits. With expertise in information security and system administration, I focus on developing and testing business resilience plans to ensure operational continuity. My mission is to enable secure and efficient IT environments while aligning technology strategies with organizational goals. I hold certifications including CompTIA Security+, ITIL Foundation, and ISO 27001 Internal Auditor, underscoring my commitment to fostering robust and compliant IT ecosystems.

Experience

1. IT Infrastructure and Helpdesk Manager

   Evidence Action

   Aug 2025 — Present · Washington, DC, US

   Audited and Enhanced Network Security: Completed a comprehensive firewall audit using the AI Assistant in Meraki and successfully conducted switch and firewall patching, ensuring robust network defense and compliance- Developed Security Protocols: Collaborated on auditing and updating IT environment security features. This included initiating investigations into network anomalies, such as MAC Address Flooding on the guest Wi-Fi, to define and implement acceptable security thresholds- Managed Network Infrastructure: Successfully executed the patching process for switches and firewalls, concurrently developing a detailed process guide for future maintenance to ensure operational stability- Maintained Core Backups: Established and executed backup procedures for critical assets, including firewalls, switches, and termed user accounts- Standardized Laptop Imaging with Clonezilla and Dell Image Assist. Created guides and conducted training in Africa and India IT team to rollout to optimize their imaging process- Improved Documentation: Updated and reviewed the IT Runbook for enhanced clarity, flow, and grammatical accuracy- Managed Digital Signage Deployment: Successfully installed and configured OptiSign for the front-desk TV, secured the necessary subscription, and developed a training plan for end-users on video presentation management- Coordinated Internal Communications: Led the development of the IT Newsletter and Podcast, coordinating content from multiple sources (e.g, Pen Test results, NIST Audit, Cybersecurity Month initiatives) and managing content drafts- Deployed Meeting Room Technology: Managed the full project lifecycle for conference room tablets (Condeco V2), achieving initial operational status and resolving troubleshooting issues related to delegation settings to prevent unauthorized user bookings.

Education

• George Mason University

  Bachelor of Applied Science - BASc , Cybersecurity

• Northern Virginia Community College

  Associate of Applied Science, Cyber Security