Angel Derue
Customer Success Manager - Mid-Atlantic Region
- Role
- Customer Success Manager - Mid-atlantic Region at Infobase
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Angel Derue
I play a critical role in the company\'s efforts to ensure customer retention and to increase brand recognition and loyalty among K-12 educators. My duties as a Customer Success Manager include providing renewal information and renewing subscriptions; providing information about the content and/or specific features and tools of Infobase\'s online resources; helping current customers access promotional materials/help content/usage statistics; assisting with making changes to how students and teachers access our resources; and training K-12 educators - both in person and virtually - in the use of our online digital resources.
Experience
Customer Success Manager - Mid-atlantic Region
Sep 2020 — Present
I support customers in several Mid-Atlantic states and territories, including Delaware, New Jersey, Pennsylvania, and Washington, D.C. My duties in this role include generating and sending renewal quotes, renewing subscriptions, providing information about the content and/or specific features and tools of our online resources, helping current customers access promotional materials/help content/usage statistics, making changes to how students and teachers access our resources, and hosting virtual and on-site training for teachers.
Education
Rowan University
BA, English, Education
1990 — 1996
Rowan College of New Jersey
Bachelor of Arts Degree, English
1990 — 1996
Hoboken High School
High School Diploma
1985 — 1989
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