Angelyn Chandler

About Angelyn Chandler

Strategic and outcomes-focused IT Project Manager with 15+ years of experience delivering enterprise technology initiatives across healthcare, finance, and consulting industries. Proven ability to lead cross-functional teams, manage full project lifecycles, and deliver value through process optimization, stakeholder alignment, and scalable technology solutions. Known for transforming complexity into clarity, fostering strong client partnerships, and consistently exceeding service expectations.Certified in PMP, Scrum (CSM), and Lean Six Sigma, I thrive in both Agile and hybrid environments—balancing structure with flexibility to ensure delivery stays on track and within scope. Whether overseeing data center migrations, driving CRM process innovation, or implementing employee engagement programs, I lead with purpose, empathy, and accountability.Certifications & Tools:PMP | Certified Scrum Master (CSM)| Lean Six Sigma (Yellow Belt)| MACRA-MIPS Healthcare ProfessionalServiceNow | Salesforce | SQL (2008 & 2014)| Oracle | Crystal Reports | Securelink | VPN | WebEx | Microsoft Office Suite | ProEHRNotable Contributions- CRM Innovation: Co-designed CHAT integration in ServiceNow to improve support accessibility and client experience- Team Optimization: Developed knowledge-based internal and client resources, reducing support call volume and increasing first-call resolution- Employee Engagement: Launched “Voice of the Employee” program—now a key input for leadership development and team morale initiatives- Migration Leadership: Facilitated critical application testing and delivery for enterprise data center transitions, ensuring product readiness post-migration- Client Alignment: Built regionally aligned support pods based on skillsets, boosting client satisfaction and account trust.

Experience

1. Project Manager

   Veradigm®

   Oct 2019 — Present · Raleigh, NC, US

Education

• Durham Technical Community College

  Associate of Arts and Sciences (AAS), Electrical, Electronic and Communications Engineering Technology/Technician

  1995 — 1998

Skills

• Software Project Management
• Itil
• Healthcare Information Technology
• Salesforce.com
• Performance Metrics
• Hipaa
• Healthcare Effectiveness Data and Information Set (Hedis)
• Customer Engagement
• Business Analysis
• Software Documentation
• Practice Management
• User Groups
• Project Management
• Forecasting
• Dashboard Metrics
• Microsoft Sql Server
• Oracle
• Requirements Analysis
• Integration
• Product Support
• Troubleshooting
• Product Development
• Cqm
• Software Implementation
• Quality Assurance
• Xml
• Agile Methodologies
• Sharepoint
• Training
• Lean Six Sigma
• Healthcare Management
• Sql
• Customer Relationship Management (Crm)
• Hosted Services
• Team Management
• Iis
• Kpi Dashboards
• Allscripts
• Service-Level Agreements (Sla)
• Client Services