Angela Viehland
Team Lead Product Support @Garmin
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WORK HISTORY
Team Lead Product Support @Garmin
Olathe, KS, US
Outdoor Product Support Team Leader is responsible for leading a team of technical Product Support associates who provide expert and timely help to customers. In this role, I get to sharing my passion for the outdoors with associates and customers, learn the latest in outdoor technology created by experts in the field and providing excellent customer service skills while trying to solve customer problems. Could not imagine a better ways to spend my work day.
EDUCATION
Johnson County Community College
Green Belt Certificate, Lean Six Sigma
Legal Lean Six Sigma
White Belt Certification, Project Management & Process Improvement
Stephens College
BS, Biology
Columbia College
Master of Art in Education, MAT: Teaching-Assessment & Curriculum Development
Avila University
Master of Arts - MA, Project Management
Avila University
Master’s Certificate , Project Management
Avila University
Master's degree, Project Management
Stephens College
BA, Psychology
SKILLS
ABOUT ANGELA VIEHLAND
I have worked in the technology and training world for over 16 years, serving in multiple roles and industries. I transitioned into the legal industry, where I have found unique opportunities to learn and engage in client services with a legal slant. I continue to sharpened my customer service and training skills, engaging with the most sensitive and unique situations a client or project can bring. I have added additional tools to my arsenal, including process improvement and project management, focusing on managing people and removing obstacles, allowing them to exceed our clients expectation. Facilitating unique pathways for integrating technology into daily activities is one of my favorite challenges. I seek the difficult situations, projects or an occasional endurance race, forcing me to push myself outside of my scope of knowledge or ability. It is through these opportunities I am able reflect on successes and opportunities for continued improvement. These lessons learned are essential in my personal and professional journey and I take each lesson and find innovative ways apply that knowledge in future endeavors. Always planning my next adventure. Excited to see what lies ahead.
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