Angela Turrall
Manager, Capability Improvement @Chorus NZ Limited
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WORK HISTORY
Manager, Capability Improvement @Chorus NZ Limited
Leading a Centre of Excellence at Chorus, driving process optimisation, automation, and data-informed decision-making to support transformation across the business. Providing strategic leadership for cross-functional teams, fostering agile and adaptive ways of working, and championing a culture of continuous improvement, collaboration, and growth.Key accountabilities: • Providing leadership to the Process Optimisation team, and strategic leadership across all of Capability Improvement, Reporting & Insights, and Service Automation• Managing team performance, and capability development, and resourcing prioritisation in collaboration with stakeholders.• Ensuring alignment between business and technology solutions, with business needs accurately captured.• Directly managing the process optimisation pipeline, ensuring clear business casing and benefits, initiatives appropriately prioritised and visible, and initiatives resourced with the right skills.• Supporting NetOps and Capability Improvement front doors. • Building and fostering relationships across the wider business to increase advocacy and ensure a steady pipeline of work.• Fostering agile and adaptive ways of working and driving continuous improvement practices, withing the team and across the business.• Advocating for automation and data insights as key enablers of strategic decision-making and operational effectiveness.
EDUCATION
Open Polytechnic of New Zealand
Business/Corporate Communications
Auckland University of Technology
Advertising & Marketing, Business Communication
ABOUT ANGELA TURRALL
I‘m passionate about people, process and systems, and driven by a need to make things easier at all points by identifying key problem areas, finding the simplest solutions to complex problems, and putting knowledge and information at peoples’ fingertips in a way that’s structured and meaningful to them, keeping the end user at the centre of any design.
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