Angela Jones
Engagement Manager
- Role
- Engagement Manager at Capgemini
- Location
- West Hartford, CT, US
- LinkedIn followers
- 500 followers
About Angela Jones
CAREER SUMMARYConsummate professional seeking a position within an organization that will capitalize on my leadership, consulting, training and project management skills. 15+ years experience in professional insurance environment within Fortune 50 companies.Areas of expertise in operations and sales including training design and delivery, software development, consulting, project and product management.Managed off-shore and multi-location operations and staff; lead cross-functional project team members.Impeccable interpersonal skills, excellent presentation skills, intuitive and strategic thinker.Specialties: Agile Scrum Methodology, Business Process Analysis, Project Management Framework, Financial / Securities Compliance, Software Life Cycle, Insurance (P&C and Life / Health) Sales, Operations, International Standards of Operations, Training & Consulting, Networking, Kaizen Stakeholder Analysis, Strategic Thinking, Total Quality Management, Project Life Cycle Management, CMMI
Experience
Engagement Manager
Jul 2025 — Present · Hartford, CT, US
As an Engagement Manager, I partner with clients and internal teams to deliver successful outcomes, strengthen long‑term relationships, and ensure operational and financial excellence across complex engagements. I support my organization and clients across five core areas:1. Client ManagementBuild and maintain strong, trusted client relationshipsManage client expectations and ensure high levels of satisfactionLead contract discussions and support commercial negotiationsProactively manage and resolve client escalations2. Contract Management & DeliveryEnsure delivery aligned to contracted scope, timelines, and outcomesEstablish and manage governance frameworksIdentify, track, and mitigate risks, issues, and dependenciesOversee change management and scope adjustments3. Engagement & Team ManagementStructure and scale high‑performing engagement teamsManage resourcing, onboarding, and role alignmentMonitor team performance and ensure SLA adherenceFoster accountability, collaboration, and delivery excellence4. Financial ManagementTrack engagement progress and financial performanceManage forecasting, cost controls, and margin targetsOversee invoicing, revenue recognition, and financial reportingEnsure transparency and accuracy in financial governance5. Program & Community EnablementSupport and plan team events to drive engagement and motivationPromote Agile best practices and continuous improvementEnable training, coaching, and knowledge‑sharing across teamsContribute to a strong, connected program community
Education
Computer Training Institute of Chicago
PMP / Six Sigma, Project Management & Process Improvement
2009 — 2010
University of Nebraska-Lincoln
Bachelors of Arts, Speech Communication
1984 — 1989
Lake Forest Graduate School of Management
Masters of Business Administration, Business Administration
2007 — 2010
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