Angela Stalcup
Director of Customer Engagement at Overwatch Allied LLC
- Role
- Director of Customer Engagement at Overwatch Allied Llc
- Location
- Smyrna, GA, US
- LinkedIn followers
- 500 followers
About Angela Stalcup
Angela Stalcup is a marketing and strategy professional with over 30 years of experience…
Experience
Director of Customer Engagement
Jan 2025 — Present
Key Responsibilities• Develop and Implement Engagement Strategies: Design and execute comprehensive customer engagement plans to foster strong relationships and ensure customer satisfaction.• Customer Experience Management: Oversee the end-to-end customer experience and implement initiatives to continuously improve the customer journey.• Stakeholder Collaboration: Work closely with cross-functional teams, including project managers, marketing, and sales, to align engagement activities with business objectives.• Data-Driven Insights: Utilize data analytics to track engagement metrics, identify trends, and provide actionable insights for strategic decision-making.• Customer Feedback: Establish effective channels for gathering customer feedback and ensure that insights are integrated into service improvements and innovation.• Team Leadership: Lead and mentor a team of customer engagement professionals, fostering a culture of excellence and continuous learning.• Brand Advocacy and Development: Promote and develop the company\'s brand, ensuring that our commitment to customer-centricity is reflected in all interactions and communications.• Online Operations: Oversee online engagement operations, ensuring that digital platforms are effectively utilized to enhance customer experiences and engagement.
Education
Oglethorpe University
Bachelor’s Degree, Communicaton
2000 — 2003
Queens University of Charlotte
Master’s Degree, Communication
2013 — 2015
Skills
- Social Networking
- Social Media Marketing
- New Media
- Strategic Communications
- Time Management
- Entrepreneurship
- Social Media
- Advertising
- Nonprofits
- Public Relations
- Small Business
- Blogging
- Marketing Strategy
- Event Planning
- Brand Development
- Strategic Planning
- Management
- Interviews
- Public Speaking
- Training
- New Business Development
- Coaching
- Online Marketing
- Business Development
- Leadership
- Marketing Communications
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