Angela Berkis
Supervisor PA Customer Accounts at FirstEnergy Pennsylvania Electric Company.
- Role
- Supervisor, Pa Customer Accounts at FirstEnergy
- Location
- Reading, PA, US
- LinkedIn followers
- 500 followers
About Angela Berkis
Experience in the Customer Service and Customer Accounting fields for residential, commercial and industrial accounts both distribution and transmission services. Specialties: Detail oriented and organized. A dedicated, responsible, team player motivated by customer satisfaction.
Experience
Supervisor, Pa Customer Accounts
Jan 2022 — Present · US
I supervise 9 Customer Account Specialists within the Met-Ed and Penn Power operating companies of FirstEnergy. In addition, I had the opportunity to be the acting manager of PA for 4 months. As acting manager, I led a total of 21 account specialists throughout the State of PA. Many of these account specialists continue to come to me for support. They appreciate my help with learning new processes and being transparent and honest with them. We are a work family!
Education
Kutztown University of Pennsylvania
Business
1993 — 1996
Alvernia University
Bachelors, Business
2000 — 2002
Penn State University
Business
1990 — 1992
Skills
- Energy Markets
- Utility Industry
- Sap
- Project Planning
- Electric Power
- Business Process Improvement
- Electricity Markets
- Smart Grid
- Invoicing
- Leadership
- Project Management
- Program Management
- Analysis
- Nerc
- Process Improvement
- Software Documentation
- Budgets
- Accounting
- Smart Metering
- Energy Efficiency
- Supervisory Skills
- Access
- Operations Management
- Sales Operations
- Energy Management
- Energy
- Customer Service
- Customer Satisfaction
- Lotus Notes
- Contract Management
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