Angel A.
Solving Customer Support workflow problems and building processes to help our Pros
- Role
- Manager, Customer Success at Housecall Pro
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Angel A.
I love helping our customers go from good to great. Each day brings a new adventure. I advanced from a support role into product and am focused on bringing features that will help drive revenue to our customers into the mobile app.
Experience
Manager, Customer Success
Dec 2024 — Present
In charge of creating processes to help managers support their teams and team members to help our Pros. Overhauled Slack channels to streamline communication and make sure people were getting the right information. Currently updating our reply macros to ensure they are up to date and everyone is following best guidelines for creation moving forward.I also help with new feature roll outs to ensure there is smooth communication between Product and Customer Success
Education
CSU San Marcos
Bachelors
2009 — 2011
Southwestern College
Associate's degree
Skills
- Google Analytics
- Marketing Strategy
- Social Media
- Insurance Marketing
- Online Content Creation
- Online Lead Generation
- Social Networking
- Ability to Work Within a Deadline
- Time Management
- Google Places
- Search Engine Optimization
- Marketing
- Advertising
- Organic Search
- Microsoft Office
- Email Marketing
- Local Search Optimization
- Ppc
- Building Strong Referral Networks
- Pay Per Click Management
- Google Adwords
- Facebook Marketing
- Mortgage Marketing
- Call Center Experience
- Social Media Marketing
- Coaching
- Blog Marketing
- Web Analytics
- Call Center
- Reliability
- Leadership
- Press Releases
- Online Advertising
- Sem
- SEO
- Creative Problem Solving
- Working with Clients
- Blogging
- Lead Generation
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