Angela McClure
Healthcare Operations Program Lead | Operational Readiness, Enablement & Implementation | Compliance Ops
- Role
- Senior Manager of Clinician Licensing at Charlie Health
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Angela McClure
I’m a healthcare operations and implementation leader with 8+ years delivering regulated work across digital health and clinical provider operations. I build the operating system behind clinician licensing readiness—intake/triage workflows, clear ownership, practical documentation, and cross-functional follow-through. I’ve supported multi-state operations at scale, balancing speed, accuracy, and provider experience in high-volume workflows.I turn ambiguity into structure by creating SOPs and playbooks, running execution cadences, and improving visibility into work-in-progress, risks, dependencies, and handoffs. I partner closely with Clinical Ops, HR Compliance, Onboarding, Product/IT, Analytics, and Finance to translate requirements into scalable workflows.Recent work includes leading operational requirements and coordination for a Monday.com → Salesforce migration and strengthening governance routines that improved execution consistency across multi-state operations.Core focus areas:• Program delivery & operational enablement• Workflow design: intake/triage, handoffs, SLAs, escalation paths• System rollouts/migrations (Monday.com → Salesforce) and cross-functional delivery via Jira tickets• Stakeholder alignment and executive-ready status reporting (risks, dependencies, decisions)• Governance and execution management in regulated environments
Experience
Senior Manager of Clinician Licensing
Apr 2022 — Present
Lead cross-functional operational programs supporting clinician onboarding and multi-state licensing readiness; align priorities, risks, and dependencies across Clinical Ops, HR Compliance, Onboarding, Analytics/IT, and Finance.• Led operational requirements and coordination for a Monday.com → Salesforce migration (workflow requirements, data standards, go-live readiness, governance routines).• Build and maintain SOPs, job aids, and documentation standards in Confluence to support consistent execution across regulated workflows.• Coordinate cross-functional delivery via Jira tickets (requirements clarification, acceptance criteria, status follow-ups) to unblock work and maintain momentum.• Run quarterly clinician feedback surveys; translate themes into workflow and communication improvements that reduce friction.• Lead and develop a remote team of 8 across licensing and onboarding workflows.
Education
Ohio University
Bachelor of Science (B.S.), Retail Merchandising and Fashion Product Development
2012 — 2015
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