Angela R.
Customer Service & Operations Leader | 15 + Years Growth | Team Training • Compliance (HIPAA, Data Security) • Client & Sales Success | Seeking Higher-Level Leadership
- Role
- Team Lead at IntouchCX
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Angela R.
Experienced Customer Service & Operations Leader with 15+ years of progressive growth in customer service, compliance, and leadership. Promoted quickly through multiple roles up to Team Lead, trusted with HR coordination, compliance reporting, training, and client escalations. Known for integrity, resilience, and leading teams through crisis while exceeding KPIs.Endorsed by HR leadership at InTouchCX with a formal letter of recommendation from HR Generalist Ross Vergara (2025).Fully HIPAA trained, cybersecurity certified, and Titers & Immunizations compliant (COVID-19, Influenza, Hepatitis B, Tdap, Pneumococcal). Approved for remote work security (LiveOps) with cleared 7- and 10-year background checks.Recognized with 15+ client commendations at GES, multiple customer service awards, and client recommendations on LinkedIn for APS Concierge. Agents and colleagues have praised my leadership, many calling me the best supervisor they had worked under.I am now pursuing higher-level leadership roles with advancement opportunities to fully utilize my skills in compliance, training, operations, and customer success.
Experience
Team Lead
May 2023 — Present · Las Vegas, NV, US
Education
Texas State Technical College
Associate's degree, Computer Science and Information Processing
Skills
- Trade Shows
- Sales
- Event Management
- Customer Service
- Corporate Events
- Management
- Meeting Planning
- Entertainment
- Entrepreneurship
- Online Marketing
- Social Networking
- Luxury Lifestyle
- Account Management
- Hospitality
- Negotiation
- Travel Planning
- Networking
- Online Advertising
- Sponsorship
- Hospitality Industry
- Leisure Travel
- Concierge Services
- Business Networking
- Incentive Travel
- Tour Operators
- Resorts
- Luxury
- Hotel Booking
- Adventure Travel
- Relationship Marketing
- Wedding Planning
- Vacation
- Business Travel
- Transportation
- Travel Management
- Destination Marketing
- Private Events
- Great People Skills
- Nightclubs
- Computers
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