Angel Ancheta
Customer Success Manager, Instructional Designer, Data Analyst, Pro Context Juggler
- Role
- Customer Success Manager at Wiley
- Location
- Winchester, CA, US
- LinkedIn followers
- 500 followers
About Angel Ancheta
I\'m the kind of person who runs towards challenge. I\'m always picking up new skills and…
Experience
Customer Success Manager
May 2025 — Present
Reconfirm and retain current customers while expanding digital usage at installed base accounts.Assist faculty in implementing and integrating Wiley\'s digital solutions.Consult with instructors on implementation and curriculum design. Execute individual and departmental training plans.Collaborate and partner cross functionally to review the status of opportunities, existing business, and expansion opportunities. Drive and support pilots across the territory with follow-up, surveys, assistance with the platform, and questions. Assist AM with converting the pilot to an adoption.Collaborate with DLE/AM (sales) partner weekly or biweekly on adoption strategies to effect expansion and digital penetration.Proactively follow up with customers to ensure a positive experience using Wiley products and promote new features and functionality specific to their user experience.Conduct re-training with key customers to ensure all large adoption customers are “power users.”Provide deep integration support on various LMS / LTI (Long Term Incentives) implementations.Provide regular account and adoption intelligence in SFDC after working with customers. Confirm/Update Inclusive Access (IA) readoption Opps in SFDC for enrollment, Won/Lost stage, instructors contact info on IA adoptions. Maintain Bookstore communication and relationships to obtain IA adoption details, IA processes, and work order details.Analyze and drive digital usage data via activations reports for priority adoptions after back-to-school period ends. Review Vendor reports at specific times during the season for IA courseware adoptions, confirm with bookstore or instructor if additional information is needed, review and update in SFDC, Set to IA in CAP
Education
Coding Dojo
Computer Software Engineering
2018 — 2018
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