Angela Mantia

About Angela Mantia

As an accomplished Senior Product Manager, I have built a substantial career partnering…

Experience

1. Senior Program Manager Senior Product Manager

   Electronic Arts (EA)

   Feb 2014 — Present · Austin, TX, US

   Providing strategic leadership, I develop and implement innovative programs that enrich business systems promoting integration between external and internal customers, applications, and processes to maximize tool capabilities. As a Senior Product Manager, I address critical business and user needs, while enhancing system efficiency, reliability, and integrity. Some highlights of my experience in this role include… Administered all aspects of chat deployments (production/issue prioritization), serving more than 500K customers; coordinated with multiple departments to establish timelines and plans. Pivotal in the Agile product development process, successfully writing product requirements, user stories, and maintaining the product backlog; coordinate with multiple teams to launch new releases. Deployed new communication platforms to serve more than 360K consultative services; identified and addressed critical roadblocks to improvement opportunities within the system. Served as an Analyst and Vendor Manager for six major business systems; simplified user experience, overseeing the development, testing, implementation, access, and user support/training. Monitored technical solution performance to ensure effective communication of status reporting to key stakeholders; improved functionality promoted key behaviors, and addressed business needs. Managed multiple projects including Callback Functionality; Chat Tool Migration; Sprint Process Implementation; Security / Risk Projects; and updating German and Australian Govt. regulations. Developed templates for forecasting cost for systems and users Collaborated with cross-functional teams including Workforce Management, Training, Risk Management, Legal, Procurement, Quality and Marketing

Education

• St. Edward's University

  Organizational Communication

Skills

• Program Management
• Strategic Planning
• Process Improvement
• Salesforce.com
• Saas
• Service Delivery
• Business Analysis
• Communication Skills
• Visio
• Call Centers
• Business Intelligence
• Management
• Team Building
• Agile Project Management
• Product Management
• Telecommunications
• Software Project Management
• Crm
• Itil
• Team Leadership
• Business Process Improvement
• Strategy
• Cross-Functional Team Leadership
• Outsourcing
• Pmp
• Leadership
• Business Process
• Integration
• Project Portfolio Management
• Training
• Enterprise Software
• Project Management
• Vendor Management
• Account Management
• Change Management