Angela Lau
SVP, Global Panels @Sago
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WORK HISTORY
SVP, Global Panels @Sago
EDUCATION
Ryerson University
Bachelor of Commerce Business Management, Management & Marketing
Seneca College
Bachelor of Business Administration (B.B.A.), Operations Management and Supervision
SKILLS
ABOUT ANGELA LAU
With 20+ years in operations, I drive scalable growth through customer success, process innovation, strategic leadership, and data-led transformation. My work has directly contributed to 100% YOY product growth, 99.6% customer satisfaction, and enterprise-level certifications like ISO 27001.Recognized as 2021 MR Professional of the Year (Forsta AIR Awards) and 2025 Employee of the Year at Sago, I specialize in translating complexity into operational clarity—powering efficiency, agility, and measurable outcomes across cross-functional teams.Key Wins: Scaled platform to 100% YOY growth in 2 years through operational strategy Reduced $2M+ in operational costs via process redesign and efficiency gains Led strategic vision of core asset powering $40M+ in annual sales Achieved ISO 27001 certification and maintained 99.6% CSAT for a $15M service line Recognized for industry innovation, execution, and operational excellence
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