Angela Frey
Sr. Manager, Professional Services Ops | SaaS Enablement • Communications • Program Management
- Role
- Senior Operations Manager at Eden Data
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Angela Frey
Contact me at a••••••••@gmail.com! Strategic and solutions-oriented Program & Operations Manager with 7+ years of experience driving cross-functional initiatives, scaling internal systems, and improving operational efficiency in tech and professional services. Proven ability to translate complex business goals into executable programs and align stakeholders across departments. Skilled in implementation, enablement, and change management in high-growth, ambiguous environments. Trusted leader known for building strong teams, streamlining processes, and delivering measurable impact.
Experience
Senior Operations Manager
Oct 2024 — Present · Austin, TX, US
Delivering solutions to help scale professional services for an amazing team of compliance and cybersecurity experts- Product Enablement & Rollout – Implement a new resource management and project management platform, coordinating requirements gathering, user training, and adoption tracking to ensure successful rollout- User Experience & Training – Design and facilitate live training sessions including mock interviews. Ensure employees are equipped through tools, documentation, and clear processes to deliver their services effectively- Cross-Functional Alignment – Partner with Sales, Marketing, Customer Success, and Finance leaders to identify operational pain points, shape solutions, and deliver process improvements that streamlined workflows- Continuous Improvement – Coordinate feedback loops (NPS, sentiment analysis, quality reviews) to identify adoption barriers and improve tool usage, training, and communications strategies.Leadership Partnering – Work with executive leadership to translate strategic goals into actionable OKRs, ensuring alignment and visibility across teams- Culture & Engagement – Lead enablement and recognition initiatives, including team-building retreat event that supported adoption and reinforced organizational values.
Education
Reed College
Bachelor of Art (BA)
Skills
- Microsoft Excel
- Customer Service
- Leadership
- Non-Profits
- Project Management
- Data Entry
- Training
- Proofreading
- Data Analysis
- Editing
- Event Planning
- Blogging
- Research
- Microsoft Office
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