Angela Jones
Trainer at Elevance Health
- Role
- Trainer - Operations Expert at Elevance Health
- Location
- Youngstown, OH, US
- LinkedIn followers
- 500 followers
About Angela Jones
MISSION STATEMENT• To motivate, educate and inspire others to be their best by being an example in the way I live my life. • To conduct my life in a way that is pleasing to God and to my family. To use my talents and skills to help others live a healthier life. • To help young people believe in themselves and develop their God-given talents and worth. • To raise my sons to be respectable young men, to be self-sufficient and hard workers so they can be an asset to this society. • To achieve excellence in whatever endeavor I choose for my life. • Finally, to always give back to my community either with monetary value or with my time and talents to those in need; never forgetting where I came from.
Experience
Trainer - Operations Expert
Jun 2022 — Present
Created and implemented training materials tailored to departmental objectives, leading to a 30% improvement in new personnel performance and identifying additional training opportunities through continuous audits.Developed and delivered comprehensive training programs for new hires, increasing onboarding efficiency by 40% and enhancing understanding of company policies and services through targeted materials and performance audits.Implemented continuous content assessments and introduced innovative learning technologies; enhanced delivery efficiency by 35% and influenced targeted support based on careful monitoring of staff workflows and performance metrics.Provide thorough project reports and milestone updates to managers in weekly meetings, reviewing and enhancing standard operating procedures, boosting departmental efficiency by 10%.
Education
American InterContinental University
Bachelor of Science, Business Administration and Management, General
2005 — 2007
Ohio University
Master of Business Administration - MBA, Executive Management
2018 — 2020
Youngstown State University
Bachelor of Science, Business Management
1996 — 2004
Brown Mackie College
Associate of Applied Science, Computer Systems Networking and Telecommunications
Brown Mackie College
Associate of Applied Business, Computer Networking and Application
2010 — 2012
ITT Technical Institute
Certificate, Legal Administrative Assistant/Secretary
1987 — 1989
Skills
- Network Development
- Policy
- Time Management
- Strategic Planning
- Medicare
- Public Speaking
- Management
- Team Building
- Coaching
- Leadership
- Claim
- Process Improvement
- Customer Service
- Recruiting
- Training
- Customer Satisfaction
- Sales
- Troubleshooting
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