Angela Wilson Halbrook
Director of Engagement (Customer Success) @Hypori
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WORK HISTORY
Director of Engagement (Customer Success) @Hypori
Operate at a strategic, tactical, and operational level, handling the oversight of people and projects that do not neatly fit within the organizational chart or fall between areas of responsibility Created Hypori’s customer success engagement models to reduce time to value for customers Introduced consistency and structure in many areas of customer success to allow for benchmarking and KPI development Designed a program to coach early career professionals and match their aptitudes and interests to areas within the company Optimized processes, including employee onboarding, customer support escalations, and sales-led pilots, by addressing gaps in process and knowledge Promote team integration and build cross-functional bridges Foster a culture of accountability, professional development, high-performance, trust, peer support, resourcefulness, and professional rigor
EDUCATION
Norwich University
M.A., Diplomacy
Texas A&M University
B.A., English/Language Arts Teacher Education
Texas A&M University
Executive MBA, Business
SKILLS
ABOUT ANGELA WILSON HALBROOK
With over 15 years of diverse experience in small to medium SaaS organizations, I excel…
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