Angela Gallogly

About Angela Gallogly

Strategic leader adept at optimizing processes through collaboration, effective communication, and exemplary project and people management skills. Committed to creating and managing solutions that delight the customer and drive strong business results.

Experience

1. Leader, Business & People Operations

   Cisco

   Aug 2020 — Present · Dallas-Fort Worth, TX, US

   In this role, contributes to the transformation and scaling of Cisco\'s $1B cloud collaboration business and works to ensure collaboration customers fully realize the value of Cisco\'s products.Provides senior management for team that delivers Commerce Services such as migrations, subscription management requests, and provisioning tasks that have been centralized in the Customer Success organization. Acts as a point of escalation for those services.Monitors and controls business processes. Helps to define tool and automation requirements in order to support defined processes. Works closely with Customer Success Managers, CS Care Agents, and leaders as well as customers and partners to inspire and empower them to provide input into process change. Partners with Customer Success Enablement and Training as well as managers to encourage effective change management when new processes and tools are implemented.Owns the People & Talent Organization for Collaboration Customer Success, from recruitment and hiring, through onboarding, development, and promotion into future Cisco roles.Works with leaders to create a development journey for both new AND existing employees.First and foremost, focuses on understanding and delighting the customer.

Education

• University of Colorado, Colorado Springs

  English and Education

Skills

• Mbti
• Performance Management
• Employee Training
• Employee Engagement
• Consulting
• Needs Analysis
• Project Planning
• Leadership Development
• Strategic Planning
• Employee Relations
• Organizational Effectiveness
• Executive Development
• Organizational Development
• Management Development
• Management
• Team Building
• Captivate
• Personal Development
• Time Management
• Adult Learning Methodologies
• Technical Training
• Staff Development
• Management Consulting
• Coaching
• Training Delivery
• Training
• Lean Manufacturing
• E-Learning
• Budgets
• Conflict Management
• Culture Change
• Change Management
• Team Leadership
• Career Development
• Workshop Facilitation
• Customer Service
• Instructional Design
• Project Management
• Performance Improvement
• Talent Management