Angela de Vries
Time Zone Leader Windows Commercial Support @Microsoft | Support Services, Customer Success. ITIL, Organizational Change Management
- Role
- Americas Time Zone Leader Css Windows Commercial at Microsoft
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Angela de Vries
With over 30 years of work experience in IT service management, I am a passionate and driven leader who thrives on delivering high-quality and customer-centric solutions. As a Mission Critical Time Zone Leader for the Americas at Microsoft, I support the most critical and complex solutions for our clients, providing a designated team of experts with deep insight, customer knowledge, and technology expertise. I am motivated by Microsoft\'s mission to empower every person and every organization on the planet to achieve more, and I bring diverse perspectives and experiences to the team, having worked across different regions, cultures, and industries.
Experience
Americas Time Zone Leader Css Windows Commercial
Sep 2024 — Present · Dallas, TX, US
Time Zone Leader within CSS - Windows Commercial. Responsible for Windows Support across USA, Canada and Australia.
Skills
- Itil
- IT Service Management
- Change Management
- Service Improvement
- Partners Management
- Operational Delivery
- People Management
- Team Management
- Telecommunications
- IT Management
- Situational Leadership
- Team Leadership
- Operations Management
- Service Management
- Managed Services
- Service Delivery
- Call Centers
- Unified Communications
- Management
- Customer Satisfaction
- Process Improvement
- IT Strategy
- Leadership
- Solution Selling
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