Angela D.

About Angela D.

Customer Experience and Operations Leader with over 15 years of success building…

Experience

1. Customer Experience Systems & Optimization Manager

   HSN

   Apr 2023 — Present · US

   Lead CX systems and optimization strategy, contributing to a $4.4M annual revenue increase through improved engagement and product performance- Own AI and automation initiatives, managing 3rd-party integrations that enhance personalization, product recommendations, and operational efficiency- Utilize Adobe Analytics to drive journey insights and testing strategies, achieving a 3% YoY revenue lift and 5% higher conversion- Partner cross-functionally with UX, IT, and PMO teams to integrate Bazaarvoice, strengthening trust through ratings and reviews- Oversee Adobe Target, Contextual Commerce, Granify, and Bazaarvoice, ensuring alignment between recommendation engines, AI personalization, and engagement pathways- Drive system governance, reporting, and optimization frameworks to continuously refine the end-to-end customer journey.

Education

• Western Governors University

  Bachelor of Arts - BA

Skills

• Microsoft Excel
• Employee Training
• Accounts Payable
• Accounts Receivable
• Microsoft Word
• Operations Management
• Team Leadership
• Leadership
• Retail Sales
• Fashion
• Sales Hiring
• Marketing
• Management
• Project Management
• E-Commerce
• Distribution Liaison
• Long-Term Customer Relationships
• Microsoft Office
• Sales
• Customer Service
• Order Processing
• Human Resources
• Front Office Support
• Allocations
• Office Administration