Angela C.

About Angela C.

I am a personable, motivated, and driven technical individual. I learn quickly, offer excellent verbal and written communication skills, and am very approachable.Some valuable experience includes:• Obtaining Microsoft Azure Security Engineer Associate (AZ-500) certification in February, 2024. • Obtaining Certified Secure Software Lifecycle Professional (CSSLP) certification in May, 2022. • Obtaining Certified Information Systems Security Professional (CISSP) certification in June, 2021. • Intimate understanding of Coordinated Vulnerability Management and Disclosure practices• Assisting with cyber security research, support, and hardening initiatives• Analyzing, solving, and escalating complex technical issues• Collaborating and coordinating with third party/OEM vendors and suppliers• Managing SMB and enterprise IT customer support relationships and setting expectations• Familiarity with Lean Six Sigma concepts• Reviewing technical, customer facing documentation on a regular basis to ensure accuracy and wording• Liasoning between multiple parties on both technical and non-technical subject matter• Providing sales and technical trainings to internal and external customers of various aptitudes• Supporting global technical support teams and customers• Creating and managing content for a global knowledge base/repository• Advocating for and passing customer feedback to engineering and development teams• Reporting on and review customer interactions from CRM tools, provide feedback to lines of business and upper managementI’m passionate about my work and always eager to help and collaborate with others where I can. I also consider myself a self starter and work well on an individual basis. Customer focus is a top priority while being able to support the business.I hold a Bachelor\'s of Science in Information Technology (Network Engineering concentration) and a Master\'s of Science in Information Technology - both from New England Institute of Technology in Rhode Island, USA.

Experience

1. Security Operations Program Manager - Digital Grid

   施耐德电气

   Sep 2025 — Present

   Ensure effective day-to-day Digital Grid Security Operations, including real-time threat detection, alert triage, and incident response.• Oversee evidence collection, containment, and remediation during security incidents to ensure swift and effective resolution.• Oversee regular patching, backup, and disaster recovery exercises to maintain operational resilience and business continuity.• Collaborate cross-functionally with business stakeholders to align on security standards, processes, and incident response protocols.• Drive risk mitigation initiatives in coordination with necessary stakeholders.• Support internal and external security assessments, audits, and certification efforts.• Report on security operations, including incident trends, key metrics, and strategic highlights.• Maintain and prioritize a backlog of operational tasks and strategic initiatives.• Ensure comprehensive detection coverage and automated response capabilities across Digital Grid.• Advocate for secure-by-design principles, ensuring monitoring and detection are embedded in Digital Grid product features.• Organize and facilitate purple teaming exercises to validate detection and response effectiveness.• Proactively identify and escalate operational risks and blockers to ensure timely resolution and management visibility.

Education

• New England Institute of Technology

  Master's Degree, Information Technology

  2013 — 2015

• New England Institute of Technology

  Bachelor's Degree, Network Engineering

  2004 — 2007