Angela Costa G.
Customer Experience Professional
- Role
- Customer Experience Strategy Manager at National Grid
- Location
- Queens County, NY, US
- LinkedIn followers
- 500 followers
About Angela Costa G.
Certified Customer Experience Professional with a strong track record in strategy development, stakeholder engagement, and storytelling to inspire transformational change. Recognized for combining strategic thinking with creativity to influence cross-functional teams and senior leadership. Skilled in leveraging data to identify customer needs and pain points, building compelling business cases, and delivering measurable business results. Brings 7 years of team leadership experience and a consistent commitment to mentoring and developing talent.
Experience
Customer Experience Strategy Manager
Sep 2025 — Present
Education
Hofstra University
BBA, Marketing
1994 — 1998
Dowling College
MBA, Management & Leadership
2009 — 2011
Skills
- Sales Management
- Budgets
- Business Development
- Process Improvement
- Project Management
- Forecasting
- Logistics
- New Business Development
- Vendor Management
- Pricing
- Business Analysis
- Strategy
- Risk Management
- Strategic Planning
- Program Management
- Account Management
- Energy
- Competitive Analysis
- Crm
- Business Process Improvement
- Cross-Functional Team Leadership
- Leadership
- Analysis
- Management
- Team Building
- Analytics
- Business Strategy
- Market Research
- Sales
- Business Planning
- Operations Management
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