Angela Carini

About Angela Carini

Value PropositionAs a senior customer success and account management leader, I specialize in driving enterprise client growth by creating trust-based relationships, aligning cross-functional teams, and delivering solutions that optimize customer experiences and retention. Over the past 15+ years, I’ve guided organizations through complex onboarding, advisory, and service delivery initiatives, consistently enhancing value realization and accelerating revenue growth. My approach integrates technical insight, strategic advisory, and a deep understanding of customer needs, allowing me to anticipate challenges and deliver scalable, sustainable outcomes.I excel in leading high-performing teams by fostering a people-first culture that emphasizes collaboration, structured performance management, and continuous enablement. I partner closely with executives, technical experts, and channel partners to influence product roadmaps, drive deal strategy, and close complex negotiations. By combining data-driven insights, market intelligence, and solution-focused advisory capabilities, I ensure every engagement strengthens client relationships while meeting organizational growth objectives.Career Milestones• Surpassed 150% of sales targets at Skywire Networks by leveraging KPIs, performance analysis, and market trend adaptation to enhance account success.• Generated over $1M in new revenue at CenturyLink by prospecting, qualifying, and closing high-value global accounts with tailored client solutions.• Secured 10+ new logos at CenturyLink, delivering $2.5M+ in revenue and launching an on-demand upsell channel that produced $30K+ in incremental revenue within 90 days.• Supervised 29+ account managers at Sprint across U.S. and global teams, achieving 175% of quota while managing complex internet, voice, data, and managed solutions portfolios.• Negotiated agreements at Sprint that drove $5M+ in revenue, growing the wireless client base by 280% and expanding overall account base by 300%.• Received the Service of Excellence Award at WorldCom for exceeding sales targets by up to 545% and managing end-to-end network solution sales cycles.Top SkillsCustomer Success Leadership | Client Relationship Management | Enterprise Account Management | Cross-Functional Collaboration | Customer Retention Strategy | Onboarding & Implementation | Executive Stakeholder Management | Technical Solution Design | Contract Negotiation | Revenue Growth Strategy

Experience

1. Enterprise Customer Success Manager

   Skywire Networks

   May 2023 — Present · New York, NY, US

   Lead cross-functional teams to define strategic objectives for onboarding, customer relationship management, problem-solving, contract management, data analysis, product development, and upselling, driving measurable business growth across enterprise accounts.• Act as a trusted advisor to C-suite executives, consultants, and channel partners, cultivating long-term relationships that enable new logo acquisition and consistent revenue achievement.• Collaborate with executive leadership to design sales strategies, contribute to product innovation, and implement customized client solutions that enhance satisfaction and drive retention.• Lead complex contract negotiations in partnership with marketing, product development, customer success, and legal teams to secure mutually beneficial service agreements.

Education

• Pace University

  Bachelor's degree, Social Sciences, Youth Agency Adm.

• NYU, Real Estate Sales 2005New York State

  Real Estate Sales, New York State Licensed

Skills

• Marketing
• Product Management
• Telephony
• Sales
• Saas
• Crm
• Sales Operations
• Customer Retention
• Professional Services
• Sales Presentations
• Mpls
• Salesforce.com
• Solution Selling
• Networking
• Unified Communications
• Management
• Voip
• Channel Partners
• Data Center
• Security
• Enterprise Software
• Hosted Services
• Sales Management
• Cloud Computing
• Savvis Product Portfolio
• Managed Services
• Sales Process
• Call Centers
• Ip
• Project Management
• Cross-Functional Team Leadership
• Sip Trunking
• Wireless
• Mobile Devices
• Co-Location
• Strategic Partnerships
• Telecommunications
• Vendor Management
• Account Management
• Miller Heiman Sales Methodology