Angela Alcantara

About Angela Alcantara

I am a strategic HR leader with 13+ years of experience building high‑performing teams, elevating organizational effectiveness, and partnering with executives to drive business growth. My approach blends data driven decision making with a deep commitment to employee experience, enabling companies to scale with clarity, alignment, and operational excellence.Across my career, I’ve led HR initiatives that strengthened leadership capability, improved talent processes, and enhanced organizational health. My work has included designing scalable people programs, optimizing performance management frameworks, implementing analytics driven insights, and guiding leaders through periods of rapid change. I’m known for bringing structure to ambiguity, building trust across all levels, and translating business strategy into actionable people solutions.

Experience

1. Sr Manager, HR Operations

   Icertis

   Nov 2023 — Present · San Jose, CA, US

   Lead a team of 5 HR professionals across various functions, including HRBPs and HR Operations, leveraging AI-enabled tools to design and execute scalable HR strategies aligned with business objectives.• Manage the performance and development of HR team members, providing regular feedback, coaching, and career development opportunities, which resulted in 100% top talent retention rate over three years.• Mentor HRBPs on HR programs including performance cycles, compensation, potential and succession planning, and engagement surveys.• Develop a new employee handbook, update internal policies, and establish SOPs, incorporating AI‑assisted research to ensure alignment with compliance and legal standards.• Lead the change‑management process for the HR ticketing system, integrating automation and AI‑driven routing to streamline case management and achieve 100% adoption within two weeks.• Collaborate with the HRIS team to implement Oracle as our new HRIS by evaluating system alignment with organizational needs, conduct thorough testing to validate functionality (UAT), and manage a successful transition to the new platform.• Deliver critical insights into workforce metrics, diversity and inclusion initiatives, and wellbeing programs for ESG reporting. • Create joy and foster a positive work environment for up to 500 employees through strategic engagement activities, including DEI events, educational sessions, wellbeing programs, and volunteering opportunities while managing budgets between $50K-200K. These efforts contributed to Icertis being recognized as one of America\'s Greatest Places to Work in 5 categories by Newsweek in 2024.• Drive talent management initiatives related to performance, potential and top talent retention through digestible learnings to enhance leadership engagement with HiPos.• Conduct investigations into complaints, misconduct, and ethics violations, ensuring fair resolutions that align with company policies and mitigate legal risks.

Education

• San José State University

  Bachelor of Science (BS) - Business Administration, Human Resource Management

  2013

Skills

• Human Resources Information Systems (Hris)
• Performance Appraisal
• Onboarding
• Microsoft Excel
• Powerpoint
• I-9 Compliance
• Microsoft Outlook
• Time Management
• Leadership
• Temporary Placement
• Peoplesoft
• Compensation & Benefits
• Oracle HR
• Employee Relations
• Interviewing
• Talent Acquisition
• Payroll
• New Hire Training
• Human Resources
• Microsoft Word
• Personnel Management
• College Recruiting
• Employee Engagement
• Recruiting
• Hris
• HR Policies
• Outlook
• Investigation
• Employee Benefits
• Hiring
• Performance Management
• Employee Training
• New Hire Processes
• Performance Improvement
• Microsoft Office
• Training
• New Hire Paperwork
• Compliance Audits
• Interview Preparation
• Interviews