Angela Saylor

Technical Support Engineer

Role: Technical Support Engineer at Intradiem
Location: Charlotte, NC, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

Experience

Technical Support Engineer
Intradiem
Feb 2023 — Present
Tier 2 technical support for customers utilizing the Intradiem solution for managing contact centers.

Skills

Salesforce.com
Software Documentation
Leadership
Teaching
Training
Technical Support
Public Speaking
Research
Customer Service
Management
On the Job Training
Community Outreach
Job Coaching
Event Planning
Microsoft Office
Sales
Strategic Planning
Project Management
Case Managment
Interviews
Avidxchange
Nonprofits

Contact information

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Work email
•••••@intradiem.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Intradiem

Software Development · 228 employees · Founded 1995 · Marietta, Georgia, United States

Intradiem is the leader in Dynamic Workforce Orchestration for enterprises with large, structured workforces. Traditional workforce tools rely on manual intervention or after-the-fact analysis. Intradiem acts on what’s happening right now—automatically adjusting work, staffing, and support to help organizations get more value from their most important investment: their people. Our real-time automation platform connects to common customer service technologies and desktop systems to monitor live conditions and trigger actions in the moment. The result: fewer fire drills, less waste, better performance, and more engaged teams. Enterprises use Intradiem to: • Reclaim hidden capacity across customer service and back-office operations • Reduce handle time and protect service levels • Deliver training, coaching, and communications during natural downtime • Prioritize breaks and wellness to reduce burnout • Improve adherence without manual supervision • Eliminate repetitive intraday tasks • Empower leaders with real-time visibility and automated support Intradiem doesn’t replace your systems—it makes them smarter. Organizations achieve measurable ROI within months, improve customer experiences, and build more resilient, supported teams every day.

intradiem.com

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