Angela Sapp
Loan Officer Assistant | Customer Success Manager | Underwriter | Credit & Financial Analyst | Customer Service | Amateur Plant Enthusiast | Dog Mom |
- Role
- Customer Success Specialist at KeyBank
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Angela Sapp
Allow me to introduce myself as a highly accomplished Mortgage Loan Professional, driven…
Experience
Customer Success Specialist
Nov 2022 — Present · Charlotte, NC, US
Experienced Customer Service Specialist with a passion for providing exceptional support and helping clients achieve financial wellness. Skilled in addressing inquiries, resolving problems, and delivering top-notch service in a fast-paced, high-volume call center environment. Well-versed in bank products and services, with a proven track record of exceeding service level targets. Committed to personal and professional growth, and dedicated to creating a positive work environment.
Education
Tidewater Community College
Social Sciences
2010 — 2015
Skills
- Retail
- Sales
- Store Management
- Customer Service
- Loss Prevention
- Inventory Management
- Customer Satisfaction
- Visual Merchandising
- Retail Sales
- Time Management
- Sales Management
- Store Operations
- Merchandising
- Recruiting
- Driving Results
- Employee Training
- Training
- Profit
- Management
- Leadership
- Payroll
- Coaching
- Credit
- Residential Mortgages
- Loan Origination
- Mortgage Banking
- Investment Properties
- Loans
- Refinance
- U.s. Federal Housing Authority (Fha)
- Working with First-Time Home Buyers
- Finance
- Real Estate
- Mortgage Lending
- Home Loans
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