Angela Santo
Senior Systems Administrator - Solutions Engineer @The Walt Disney Company
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WORK HISTORY
Senior Systems Administrator - Solutions Engineer @The Walt Disney Company
Seattle, WA, US
Current initiatives involve-Creating and governing master data repositories that enable running of the business, including Service Portfolio, Application portfolios and other lists that comprise DMED Technology master data which is governed across systems-Establishing common processes and tools to facilitate the creation, sharing, and utilization of product and service information-Collaborating on Service Management, including workflow and process implementation, including and not limited to problem, incident, and change management.Problem management emphasis:Develop and deploy a standard process for identifying, investigating, and durably resolving errors that cause critical incidents, or frequently recurring standard incidents for DMED Technology.Incident management emphasis:Expand, consolidate and rationalize Change Management systems across DMED Technology. Ensuring that changes are managed and implemented in an optimal manner to minimize risk and provide a sufficient level of control and visibility.Change management emphasis:Embraces the larger vision of a unified Incident Management process, complete with a strong focus on a master data model and communication strategy.
EDUCATION
Lake Washington Institute of Technology
AAS, Computer System Networking Technology
Nucamp Coding Bootcamp
HTML5, CSS, Javascript, Bootstrap, and React
Everett Community College
Continuing Education SQL SERVER DEVELOPER SERIES, SQL Administration and Development
Bikram Yoga College of India
Bikram Yoga Certification, Bikram Yoga Teacher Training
SKILLS
ABOUT ANGELA SANTO
Technically sophisticated professional with demonstrated expertise in system administration, which involves effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and other organizational infrastructure. Database analyst well versed in T-SQL and database optimization. Proficient in system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, and reviewing system. Articulate communicator with proven ability to interpret and/or discuss information to end-users, provide advice, and recommend action plans involving complex issues. Motivated self-starter with proven ability to work effectively in both team-oriented and self-directed environment.
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