Angela Renken
Enterprise SaaS Customer Success Leader | $10M+ ARR Portfolio Ownership | 97%+ GRR | Public Sector & Healthcare | NRR & Expansion Growth
- Role
- Customer Success Executive at Unite Us
- Location
- Olathe, KS, US
- LinkedIn followers
- 500 followers
About Angela Renken
Enterprise Customer Success leader with 10+ years of experience owning multi-million-dollar SaaSportfolios across government and healthcare systems. Proven track record managing $10M+ ARR,including the company’s largest $6.1M enterprise contract, delivering 97%+ gross retention, driving$3M in renewals, and generating $500K+ in expansion revenue through executive engagement andcomplex public-sector procurement navigation.Specialize in protecting and growing recurring revenue within policy-driven, compliance-heavyenvironments (HIPAA, public budgeting frameworks), while leading multi-threaded C-suite engagementand digital transformation initiatives that modernize service delivery for local communities.
Experience
Customer Success Executive
Jan 2025 — Present · Olathe, KS, US
Enterprise Customer Success leader driving digital transformation across government and Fortune 500 healthcare systems through a social care technology platform. Own revenue retention, expansion, and executive engagement across complex, policy-driven public-sector environments requiring HIPAA and regulatory compliance alignment.Own a portfolio of complex, high-value strategic accounts. Build and maintaining executive-level relationships with customer and community partner leadership, supporting growth in strategic partnerships.Acting as the senior escalation point for high-impact customer issues.Own and lead executive-level Quarterly Business Reviews (QBRs), clearly articulating value realization and supporting renewals and upsell success.Partner with customers on renewal strategy, budgeting and procurement cycles, proactively mitigating risk and reducing churn.
Education
The University of Kansas
Business, Business and Communication
1998 — 2003
Skills
- Sales Management
- Direct Sales
- Market Planning
- Food
- Sales Process
- Strategic Planning
- Profit
- Forecasting
- Cold Calling
- Event Planning
- Sales Presentations
- Marketing
- Sales Operations
- Customer Retention
- Inventory Management
- Customer Service
- Team Building
- Food Service
- P
- Sales
- Catering
- Income Statement
- Restaurants
- Account Management
- B2b
- Restaurant Management
- Selling
- Event Management
- Salesforce.com
- Customer Satisfaction
- New Business Development
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