Angela Pytleski

Customer Service Specialist @Saia Inc.

US

Served as a primary point of contact for customers, drivers, and internal teams, handling inbound calls and emails to resolve issues quickly and professionallyCoordinated dock pickups, dock drops, and outbound shipment paperwork to ensure accurate information and a positive customer experienceReviewed and processed dispatch and shipment documentation, proactively identifying errors or delays and escalating concerns to maintain service reliabilityMaintained organized records and documentation systems while supporting special administrative tasks to improve responsiveness and workflow efficiency

Carroll University

Bachelor’s Degree, Business Administration with Finance Emphasis

Columbia College

Master of Business Administration (M.B.A.), Business Administration and Management, General