Angela Pampinella
Senior Manager, Customer Care and Operational Excellence @Avantik
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WORK HISTORY
Senior Manager, Customer Care and Operational Excellence @Avantik
Montville, NJ, US
Lead operational excellence strategy across customer care and service operations. Focus on strengthening structural controls, improving process integrity, and driving scalable execution across business segments. Partner with cross-functional leaders to identify systemic gaps and implement sustainable improvements that enhance service reliability and operational performance.
EDUCATION
Ramapo College of New Jersey
Bachelor of Science - BS, Biology
ABOUT ANGELA PAMPINELLA
Operational excellence leader focused on process optimization, structural controls, and scalable execution.I specialize in identifying root causes behind performance gaps and building sustainable solutions that improve data integrity, service reliability, and cross-functional alignment.My work often begins as targeted improvement initiatives and evolves into broader operational transformation.Experienced in leading enterprise process reviews, strengthening inventory and system controls, and standardizing workflows to reduce variability and drive measurable results.
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