Angela Noonan

Inside Sales Operations Manager @Sunbelt Rentals, Inc.

Essex Junction, VT, US

Assist Branch Manager in overseeing rental fleet in excess of $25 million. Provide improvement recommendations to exceed company goals in sales, employee satisfaction and community engagement. • Ensure exceptional customer service that consistently exceeds company benchmarks. • Monitor credit accounts and support Sales Team in strengthening client relationships to drive and exceed sales goals. Conduct weekly meetings with sales team. • Maintain a consistent and professional message across all customer service team communications. • Train, mentor, and develop rental operations staff to achieve operational excellence. • Improve equipment readiness and reduce driver loading times through quality control and process optimization. • Monitor fleet quality and control rental-related expenses to optimize profitability. • Coach team members to work collaboratively; create and communicate actionable game plans. • Set clear, measurable objectives for team performance and hold staff accountable to goals. • Direct staff in executing daily tasks aligned with store objectives; evaluate and motivate employees regularly. • Identify and recommend new processes or improvements to boost quality and reduce operational costs. • Conduct safety audits and trainings; ensure strict compliance with OSHA and DOT regulations. • Oversee human resource functions such as payroll, scheduling, and required administrative paperwork. • Use product knowledge to assist customers in selecting rental solutions that best meet their needs. • Monitor and communicate inventory levels to management to ensure availability. • Hold daily staff meetings to address operational goals, safety protocols, and updates. • Maintain a clean, safe, and organized work environment.

Cornell University

Business Administration and Management