Angela Milroy

WORK HISTORY

EDUCATION

ABOUT ANGELA MILROY

I’m a transformational leader in public transit—part strategist, part storyteller, all heart. With a proven record of building systems that serve both people and performance, I lead with equal parts vision and structure, guiding cross-functional teams, optimizing operations, and building systems that don’t just improve performance but elevate people.As a current General Manager, I’ve led teams, overhauled onboarding programs, and designed high-impact culture tools. I believe leadership is both an art and a responsibility, and my goal is always to create environments where people and ideas can thrive. Key Impact Areas:• Designed and implemented a full-scale 30-60-90 Day Review Framework for every frontline and leadership role, transforming onboarding into a launchpad for success.• Led with a systems-thinking approach to unify compliance, safety, training, and team engagement across departments.• Spearheaded strategic planning initiatives to align field operations with broader organizational goals, bridging the gap between policy and lived experience.• Cultivated a culture of accountability, empathy, and growth, balancing performance metrics with team wellness and retention.But I’m not stopping at “effective leadership.”I’m here to redefine it—with authenticity, creativity, and a deep commitment to cultures that empower people to thrive.My superpowers?• Designing programs that feel both strategic and human• Leading with clarity, empathy, and a sense of purpose• Building bridges between operations, engagement, and vision• Seeing both the forest and the treesFrom launching high-impact initiatives to envisioning long-term transformation, I’m always asking:“How can we do this differently—and better?”I’m currently growing into a role that lives at the intersection of planning, engagement, and creative leadership. The title I’m building toward:Director of Relationship Management and Engagement— or whatever title captures a leader who connects the dots between systems, soul, and strategy.Let’s connect if you’re dreaming of what’s next, too.