Angela Merrick
Customer Success Manager | Account Manager | Business Development | Trilingual English-Portuguese-Spanish
- Role
- Bilingual Customer Service Representative at NinjaTrader
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Angela Merrick
I am an accomplished sales specialist with over 10 years of experience in the industrial…
Experience
Bilingual Customer Service Representative
Oct 2024 — Present · Chicago, IL, US
Supporting clients worldwide on the Client Services Team at NinjaTrader, where I deliver real-time assistance in both English and Portuguese. I assist clients via phone, chat and email with platform usage, account setup, technical issues, and treasury-related inquiries. I educate customers on trading tools and best practices to help them get the most out of the NinjaTrader ecosystem. I collaborate with cross-functional teams including Compliance, Trade Desk, and Technical Support to resolve client needs efficiently. I also analyze client issues and feedback to identify trends and propose platform improvements. Additionally, I contribute to internal resources by creating knowledge articles and communication templates to streamline our support process. I manage client interactions using tools like Salesforce and Jira, and I regularly participate in testing new product features to ensure a seamless user experience.
Education
Http://Www.fapa.com.br
Modern Language, Modern Language Studies
2010 — 2017
Enap
course, Artificial intelligence to simplify everyday life
Pontifícia Universidade Católica do Rio Grande do Sul
Curso, Educational Leadership and Administration, General
2020 — 2020
Delfin English School
Course Internship, English
2013 — 2015
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