Angela Ly

About Angela Ly

I am a seasoned engagement and program operations professional with experience supporting technical teams, community programs, and cross-functional initiatives within enterprise and nonprofit environments. I am recognized for my ability to design structured programs, execute complex initiatives, and translate technical or operational work into clear, engaging experiences for diverse audiences. Throughout my career, I have contributed directly to improved delivery outcomes by combining strong execution discipline with a community-first mindset. Currently, I am an IT Process Manager with Capital One, supporting engineering organizations through end-to-end program design and operational execution. In this role, I lead multi-group initiatives that improve workforce readiness, streamline processes, and enable leaders to execute against delivery priorities. I also collaborate closely with cross-functional partners to ensure programs are well-coordinated, measurable, and scalable. Previously, I worked as an IT Project Manager, where I led cross-functional delivery efforts, facilitated Agile ceremonies, and supported large internal rollouts through consistent communication and execution rigor.Colleagues describe me as reliable, collaborative, and execution-focused, with a strong ability to bridge operations, communication and community engagement. I value work that enables others to do their best work and am especially drawn to roles centered on programs, events, and ecosystems that bring people together around shared tools, ideas and goals.I am always open to connecting with professionals working in program management, community engagement, developer ecosystems and cross-functional operations.

Experience

1. IT Process Manager

   Capital One

   Sep 2024 — Present

   Drove a cross-site labor strategy initiative spanning six local command centers and aligned workforce composition with delivery needs and increasing associate mix by 11% through coordinated planning and execution.• Architected and rolled out standardized, high-efficiency labor processes adopted across six command centers to enable 220 hires and 200 extensions while maintaining service-level agreement adherence.• Eliminated critical interviewer capacity gaps by designing and executing a Path-to-Green plan that expanded the certified interviewer population, closing interviewer supply deficits by 65% between Q1 and Q3.

Education

• The University of Texas at Austin

  Bachelor's degree, Early Childhood Education and Teaching

  2012 — 2015

• Dallas College

  Associate of Arts - AA, Broadcast Journalism

  2019 — 2020