Angela Martinez

About Angela Martinez

Self-motivated, positive operations professional offering expertise in coordinating and completing diverse projects and tasks in high-volume, fast-paced environments to optimize productivity and project outcomes. Innovative business partner, effective communicator, and problem-solving project manager known for building relationships with internal / external partners at all levels / disciplines to prepare written procedural guides, coordinate team workflow, and coordinate project schedules, resources, equipment, and information. Collaborative leader with demonstrated successes in delivering results independently and in team settings and training and partnering with cross-functional teams to identify and define project requirements, scope, and objectives and create / maintain project documentation / plans / reports that ensure the client\'s needs are met and quality results / products are delivered on time and within budget.

Experience

1. Senior Claims Adjuster

   State Farm

   Jul 2024 — Present

   Mentored new claims adjusters, motivating, and guiding them to complete estimates and coverage evaluations• Involved in specialty programs to ensure company standards are being met within the team and section•Investigated and evaluated homeowner insurance claims, assessing property damage and determining coverage eligibility.•Conducted thorough inspections, gathered evidence, and interviewed involved parties to ensure accurate claim assessments.•Collaborated with policyholders, contractors, and legal teams to negotiate fair settlements and resolve claims efficiently.•Maintained detailed documentation and followed company guidelines and industry regulations throughout the claims process.•Collaborated with internal teams to ensure timely and accurate claim handling, while providing exceptional customer service.•Developed a strong understanding of insurance policies

Education

• North Hennepin Community College

  General Studies

  2013 — 2015

• University of Phoenix

  Bachelor of Business Administration - BBA

  2018 — 2020