Angela House
- Role
- Sr Support Account Manager Customer Success at Verint
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Angela House
CUSTOMER-FOCUSED CLIENT RELATIONSHIP PROFESSIONAL Results-Driven Leader, Creating…
Experience
Sr Support Account Manager Customer Success
Jun 2017 — Present
Provide customer account management focused on support and PS deliverables for high volume enterprize level accounts. Tactically manage and strategically position both the customer and company to achieve optimal balance of corporate goals and customer advocacy. Liaison with customers and internal partners for any issues and or questions. Primary contact for questions and special requests, managing critical situations including oversight of critical support issues, point of escalation for customer concerns, and pro-active communications. Responsible for retenion of client base.
Skills
- Software as a Service (Saas)
- Software Documentation
- Workforce Management
- Salesforce.com
- Technical Support
- Virtual Teams
- Process Improvement
- Time Management
- Training
- Customer Satisfaction
- Analysis
- Crm
- Human Resources
- Call Center
- Call Centers
- Team Leadership
- Performance Management
- Customer Retention
- Coaching
- Start-Ups
- Strategic Planning
- Change Management
- Saas
- Project Management
- Call Center Technology
- Vendor Management
- Customer Relations
- Employee Relations
- Visio
- Microsoft Office
- Management
- Sales
- Access
- Recruiting
- Customer Relationship Management (Crm)
- Contact Centers
- Business Process Improvement
- Troubleshooting
- Business Development
- Leadership
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